Refund and Returns Policy
At JDM Kei Parts, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- You have 14 days from the date of receipt to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Items must include proof of purchase (receipt or order confirmation).
Non-Returnable Items
- Custom or special-order parts.
- Items that have been installed, modified, or show signs of use.
- Clearance or sale items (unless defective).
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item, please email us at support@orangered-snail-648520.hostingersite.com with your order number and issue details.
Shipping
- Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (incorrect or defective item).
- Shipping costs are non-refundable.
Damaged or Incorrect Items
- If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
How to Start a Return
- Email us at support@orangered-snail-648520.hostingersite.com with your order number and reason for the return.
- We will provide return instructions and a return address.